Return & Warranty Policy
We want you to be happy with what you buy and will gladly refund your purchase within 7 days*, with the original purchase receipt and price tags still attached. For BBOS Rewards Members we extend the satisfaction guarantee from 7 days to 30 days*!
Refunds will be processed in the same method of payment as your original transaction. In the event that a refund cannot be processed in the original method of payment, a refund will be processed on a gift card. Our gift cards do not expire and can be used at any of our locations across Canada.
Big Box Outlet Store is proud to include a 90 day warranty on all items that we sell* as well as a 1-year warranty on Televisions and Large Appliances. Furniture is eligible for a 1-year structural & mechanical warranty.
Large appliances and plug-in items are eligible for an additional 1 year extended warranty, which can be purchased for 10% of the original pre-tax purchase price. Gas powered items as well as electric power tools and equipment are ineligible for an extended warranty. eBikes are not eligible for an extended warranty.
We offer a 90 day sleep guarantee, on select mattresses, when a BBOS Approved Mattress Protector is purchased on the same invoice. Our sleep guarantee gives you peace of mind and we will gladly exchange your mattress for a different model if you are unsatisfied. If you are exchanging your mattress for a higher priced model you will pay the difference at time of exchanging. See in store for details.
What if I don’t have a receipt?
If you are a BBOS Rewards Member we can look up past transactions and issue a refund up to 30 days* after purchase. For non-members we are able to look up debit and credit transactions and accommodate a refund up to 7 days* after purchase. Unfortunately, we are unable to look up cash transactions and will not be able to accommodate a refund in these circumstances.
*Returns must be in the condition in which they were purchased, have the original tags still attached and a copy of the purchase receipt. Clothing and footwear that are being returned must be unwashed and unworn to be eligible for a refund. Big Box Outlet Store reserves the right to limit or decline returns at our discretion. Information collected at the time of the return will only be used to process and track returns.
Items deemed final sale and ineligible for return would include undergarments, gas powered equipment, electric power tools & equipment, as well as mattresses*. However, gas powered and electric power tools & equipment still come with our 90 day in-house warranty and select mattresses have a 90 day sleep guarantee.
For all warranties, Big Box Outlet Store will repair the item as a first course of action. If the item is unable to be economically repaired, it will be replaced with a comparable item. In the event that the item is unable to be economically repaired or a suitable replacement is not available, we will refund the purchase price amount of the item.