All of our product is guaranteed against DOA (Dead On Arrival). We will gladly replace any item that should arrive DOA. Please contact us by email: ecommerce@bigboxoutletstore.ca within 14 days of receiving your item. Please include your name and order number in your email. Depending on the circumstance we will provide you with a return shipping label. Once we have received the returned item the refund will be processed. 

Payment Policy: 

Our payment options include Visa, MasterCard and PayPal. Orders are processed once credit card authorization and verification have been obtained.

Shipping Policy:

We will process all online orders within 1 business day. Free shipping is valid for online orders over $100.00 within Canada only. Eligible customers must enter the code "freeshipping" in the check-out.  Domestic orders using regular parcel delivery typically arrive within 5-7 business days. International orders deliver within 7-9 business days.