Return & Warranty Policy

Returns

7 Day Satisfaction

  • Unless specifically expressed at the time of sale, all products - with the exception of clothing and furniture - purchased online and at our local stores has a 7 day satisfaction period in which we will process a refund. Please present reciept and product as purchased. 

  • If you are BBOS Premium member the 7 day satisfaction period doubles to 14 days!

  • Return of funds is issued back to the original method of payment.

  • If the product(s) purchased online and delivered by postal service - The 7-day return term starts on the day the product is received at the destination address.  Refund requests can be made by email to ecommerce@bigboxoutletstore.ca . Please quote your order number. We will then provide a return postage label. Refund will be issued upon receiving the product back by postage.

    • Alternatively, the product can be returned to your nearest Big Box Outlet Store and refund will be issued.

  • If the product(s) purchased online and picked up at the store a refund can be requested at the pickup store.

  • If the product(s) purchased at a local store, a full refund is available with the presentation of paper receipt.

14 Day Clothing Satisfaction

  • Unless specifically expressed at the time of sale, all clothing - purchased online and at our local stores has a 14 day satisfaction period in which we will process a refund. Please present receipt and product as purchased. 

  • If you are BBOS Premium member the 14 day satisfaction period doubles to 28 days!

  • Return of funds is issued back to the original method of payment.

  • If the product(s) purchased online and delivered by postal service - The 7-day return term starts on the day the product is received at the destination address.  Refund requests can be made by email to ecommerce@bigboxoutletstore.ca . Please quote your order number. We will then provide a return postage label. Refund will be issued upon receiving the product back by postage.

    • Alternatively, the product can be returned to your nearest Big Box Outlet Store and refund will be issued.

  • If product(s) purchased online and picked up at store a refund can be requested at the pickup store

  • If the product(s) purchased at a local store, a full refund is available with the presentation of paper receipt.


Return, Exchanges, and Warranty Conditions and Exceptions

  • Must include a proof of purchase (receipt or quote your membership number)

  • Please include original tags

  • Clothing must be unworn and unwashed
  • No exchange or refund on undergarments.

  • No exchange or refund on merchandise deemed "Final Sale".

  • No exchange or refund on Furniture, however, warranty applies.

  • No exchange or refund on Gas powered products (ie lawn mowers, generators, snow blowers), however, warranty applies.

  • Will not be eligible if the item is damaged due to customer abuse

  • May be subject to inspection by a technician in order to qualify - please allow up to 5 business days. 

  • All furniture sales are final and excluded from return. However, a 1-year warranty applies to all furniture sales (please see 1 year Furniture Warranty secetion in this document). 

BBOS Warranty

60 Day Exchange / Repair / Refund* (120 Days for BBOS Premium members)

Note: This limited warranty is provided by Big Box Outlet Store to you as the original purchaser of the product(s) you purchased.

We warrant the Product to you against defects in materials and workmanship under ordinary consumer use for a term specified (see below - depends on product classification)  from the date of your original retail purchase from us.

This limited warranty applies only to hardware components of the Product. If the Product proves defective during the warranty period, and you follow the instructions that we will provide to you for returning the Product, we will, at our option, take one of the following actions:

(i) replace the Product with either a new or a refurbished product that is the same as or similar to the Product you purchased;
(ii) repair the Product using either new or refurbished parts;
(iii) refund to you the purchase price in the form of store credit or purchase price.

There is no assurance, representation or warranty that any replacement Product will be identical to or will offer the same functionalities as the Product returned to us. Technological advances and Product availability may result in your receiving a replacement Product with a lower selling price than the original Product you purchased. In all cases, Product comparability will be determined by us at our sole discretion.

This limited warranty applies only to Products purchased from our Canadian Online store and our local Canadian Stores.

1 Year Furniture Warranty

  • Unless otherwise specified, all furniture sales are final. 

  • Warranty applies to structural or mechanical issues only. 

  • Please inspect all furniture to your satisfaction before it leaves the store

Warranty Exclusions:

(1) If the Product is a consumable product (for example, an ink cartridge), this limited warranty is null and void with respect to the Product as soon as the consumable part of the Product (for example, the ink) has been consumed.

(2) This limited warranty applies only to Products that are not subject to accident, misuse, neglect, fire or other external causes, unauthorized use, alterations or repair, or commercial use.

(3) This limited warranty is not transferable to any subsequent purchaser or recipient of the Product.

This limited warranty applies to any replacement Product or part, or to any repair, for the remainder of the original warranty period or for 90 days from its shipment to you, whichever period is longer.

All parts and Products that you return to us and for which we give you a refund or replacement will become our property upon our receipt, and you agree that any unexpired part of this limited warranty on the replaced or refunded part or Product also transfers to us. Failure to ship the damaged part or Product back to us may result in your being charged for the replacement part or Product at full retail price.

Contact Us to Obtain Warranty Service

If your product requires warranty service, please bring your product into the store where you made your purchase. If the purchase was made online, contact ecommerce@bigboxoutletstore.ca. Customer service will ask you questions to determine your eligibility under this limited warranty. If you are eligible, a replacement order, repair order or refund will be issued, and you’ll be given instructions for returning the defective Product, postage paid. If we choose to send you a replacement or to repair your product, we will pay the cost of shipping the replacement or repaired Product to you.


One Year Extended Warranty

(BBOS Premium Members Receive Double the Extended Warranty) 

For TV's, Watches, Exercise Equipment, Plug-in, and Electronic products you have the option of purchasing an extended warranty for an additional year - or two years if you're a BBOS Premium member. 

The follow table outlines the prices for extended warranty based on the orginal product price:

Under $100

$19.99 

Under $200

$29.99

Under $300

$39.99

Under $400

$49.99

Under $500

$59.99

Under $750

$79.99

Under $1000

$99.99

Under $1500

$139.99

Under $2000

$179.99

Under $2500

$219.99

Under $3000

$269.99

Under $4000

$369.99

Under $5000

$469.99